7.6 Chapter Summary
Key Takeaways
- Generational awareness allows an HR professional to understand each generation’s expectations and frustrations as they interact with others in the workplace.
- Generational awareness allows HR professionals to be proactive and design project work, teams, policies and communication with each generation in mind.
- Cultural awareness highlights the various ways individuals of different cultural backgrounds approach work.
- Cultural awareness uncovers the many ways in which individuals view time, space and achievement at work.
- Impartiality is a skill that allows the HR professional to demonstrate fairness.
- HR professionals who practice impartiality build trust, encouraging employees to feel safe.
Check Your Knowledge
Now that you have completed Chapter 7, reflect on what you have learned and see if you can complete these tasks.
- Can you explain how differing generations and cultures influence workplace dynamics?
- Are you able to define impartiality and its place in conflict resolution for the HR professional?
- Can you demonstrate impartiality in conflict resolution by applying this skill to a workplace scenario?
