7.1 Fanshawe HR Graduate on Conflict at Work
Graduate Perspective
Video: “Manya Sharma NavigatingHR” by Fanshawe OER Design Studio [4:32] is licensed under the Standard YouTube License.Transcript and closed captions available on YouTube.
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Name |
Manya Sharma, HR Generalist |
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Company |
Public Service Organization |
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How Does Conflict Occur? |
Conflict can occur due to poor communication, management styles, differences in work styles, change in the workplace (if not managed properly), unclear job responsibilities, personal stress, and resource constraints. |
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HR Skills Needed |
Active listening builds trust, empathy, and communication through paraphrasing. Problem-solving skills are also valuable. |
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The Goal of Conflict Resolution |
It helps to understand the issues that cause conflict. Acting as a neutral mediator helps bring both parties together to find a mutually beneficial |
