6.5 Apply Your Knowledge
You have learned the benefit of addressing issues promptly. Now, it is your turn to practice this skill.
Read – the following Case Study and create a script that demonstrates your ability to resolve a workplace issue in a timely manner.
The Company:
Financial Security Toronto Ltd.The People:
Regis Toms (He/Him): Human Resources Manager
Taylor Cruz (They/Them): Chief Financial Officer
The Scenario:
The team at Financial Security Toronto is growing so fast that they can’t hire staff fast enough to keep up with customer demand. The company plans to expand and open an office in Vancouver.
Taylor, the CFO, is on a business trip to Vancouver to meet with potential customers and won’t be back in the office for one week.
Regis, the HR Manager, has learned that Taylor plans to interview two financial advisors in Vancouver and hire them immediately without consulting Regis. In addition, Taylor is sending expense reports to payroll for reimbursement but failing to attach receipts. This is highly unusual behaviour for a CFO who should know better.
Employee Observations and Customer Observations:
“I can’t believe we are expanding to Vancouver. Taylor doesn’t even have a business plan for the new Vancouver office.”
“Normally, we form a team to interview potential new hires. Taylor is out west interviewing anyone and everyone.”
The Conversation:
This conversation is between Regis and Taylor. You are playing the role of Regis and leading the discussion with Taylor. Don’t forget to focus on a timely solution to the business problems presented in this case. Your script should be at least one minute long when you read it out loud.
The Exercise:
