5.6 Chapter Summary
Key Takeaways
- It is essential to provide employees with a workplace that values differences in opinion but does not encourage negative conflict.
- Providing employees with clear policies, procedures and expectations helps minimize workplace conflict.
- Following through on unwanted behaviour, up to and including disciplinary action, reinforces that negative workplace conflict won’t be tolerated.
- Influencing others does not have to involve power-based behaviour.
- Positive influence includes suggestions that are meant to assist the other person to solve their problem or resolve their conflict.
- Influence consists of asking permission from the other person to share your thoughts and ideas.
Check Your Knowledge
Now that you have completed Chapter 5, take some time to reflect on what you have learned and see if you can complete these tasks.
- Can you identify some of the proactive techniques to prevent negative workplace conflict?
- Can you explain the benefits of a proactive approach to conflict?
- In this module, have you applied positive influencing skills to a workplace conflict scenario?
