4.6 Chapter Summary
Key Takeaways
- Interest-based conflict resolution focuses on an individual’s interests rather than their position.
- Human Resources professionals can utilize an interest-based conflict resolution approach to uncover the underlying concerns of both sides and find a solution that addresses both parties.
- It is crucial to ask probing questions to uncover an individual’s interests as they may not volunteer their concerns.
- Use “I” statements to avoid blaming others.
- Using “I” statements helps focus attention on the speaker’s thoughts and helps them express how the conflict is impacting them.
Check Your Knowledge
Now that you have completed Chapter 4, reflect on what you have learned and see if you can complete these tasks.
- Identify effective techniques to formulate interest-based approaches in conflict resolution.
- List the benefits of an interest-based approach to conflict resolution
- Apply “I” statements to a workplace conflict scenario
