4.5 Apply Your Knowledge
You have learned the importance of utilizing “I” statements when solving problems and resolving conflicts at work. Now, it is your turn to practice this skill.
Read – the following case study. Create a script that demonstrates your ability to resolve a workplace conflict with an emphasis on “I” statements.
The Company:
Ruby River Inc.The People:
Olag Uri (He/Him): Human Resources Manager
Crystal Stevens (She/Her): Finance Manager
Remi Moore (They/Them): Finance Specialist
The Scenario:
Ruby River Inc. manufactures scuba gear and recently acquired Swift River Ltd. Crystal has been overseeing the acquisition from a financial perspective. Crystal has been working long hours and expects her finance specialist, Remi, to do the same. Instead, Remi has been taking more time off than ever. Crystal can’t figure out why Remi would do this during one of the busiest times of the year.
Unfortunately, Remi’s lackadaisical approach to work has caused friction at work. Crystal can’t stand to talk to Remi unless it is necessary. Remi, in turn, has started to avoid Crystal unless they need her signature. This workplace conflict is impacting the rest of the finance department. No one wants to knock on Crystal’s door as she will likely question their work ethic and productivity.
Employee Observations and Customer Observations:
“I try to avoid Crystal. I eat lunch after she leaves the lunchroom. She is in a bad mood and keeps assigning me more work every time I see her.”
“Remi seems unplugged from the team. They take half vacation days every week and miss important team meetings. How will we acquire a new company with Remi on our team?”
The Conversation:
You are playing the role of Olag, the Human Resources Manager at Ruby River. You have met with Crystal to coach her on the value of “I” statements when resolving a workplace conflict. Crystal is well-equipped to meet with Remi, share her concerns without placing blame, and resolve this conflict in the finance department. Go ahead and write your script. Crystal will lead this conversation by calling Remi into her office to address her concerns and find out what is going on with Remi. Your script should be at least one minute long when you read it out loud.
The Exercise:
