3.6 Chapter Summary
Key Takeaways
- Collaboration, or working together, is an effective approach to conflict resolution regardless of the scenario.
- Human Resources professionals should utilize active listening skills when meeting with employees in order to demonstrate a sincere interest in the matter.
- When paraphrasing, you are to summarize what you have heard to check for understanding.
- It is important to create an environment that is conducive to collaborative conflict resolution.
- Collaborative conflict resolution involves identifying the issue, brainstorming solutions, implementing an agreed-upon solution, and following up to ensure the matter has been addressed.
Check Your Knowledge
Now that you have completed Chapter 3, reflect on what you have learned and see if you can complete these tasks.
- Identify the factors necessary to create an environment conducive to collaborative conflict resolution.
- List the benefits of collaboration or working together.
- Apply active listening skills to a workplace conflict scenario.
