2.1 Fanshawe HR Graduate on Conflict at Work
Graduate Perspective
Video: “Kateryna Orlova Navigating HR” by Fanshawe OER Design Studio [4:49] is licensed under the Standard YouTube License.Transcript and closed captions available on YouTube.
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Name |
Kateryna Orlova, HR Advisor |
|---|---|
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Company |
Maple Leaf Foods – London Poultry |
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How Does Conflict Occur? |
Conflict occurs due to misunderstanding. There are two types of conflict: employee-to-employee and supervisor and subordinate. |
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HR Skills Needed |
Listening skills are important. Ask open-ended questions to assess the situation. Mediation can be challenging, as HR professionals must be unbiased and impartial. |
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The Goal of Conflict Resolution |
Ensure both parties understand what went wrong and what steps could have been taken to avoid the conflict. |
