10.5 Apply Your Knowledge
As a Human Resources professional, you have learned the benefit of empowering your employees to solve their workplace disagreements. Now, it is your turn to practice this skill.
Read – the following Case Study and create a script utilizing empowerment to resolve this workplace disagreement.
The Company:
Sleep Time PillowsAt Sleep Time Pillows, a manufacturer of quality pillows, the staff believe in providing exceptional customer service and fulfilling their customer orders on time.
The People:
Monika Finn (She/Her) – Day Shift Production Associate
Charles Bram (He/Him) – Day Shift Production Associate
The Scenario:
Every day at 7:00 AM, there is a team meeting to discuss Sleep Time Pillows. This morning’s meeting will review the daily production numbers and customer orders. Monika and Charles work the day shift and attend the 7:00 AM meeting.
While Charles attends the meeting, Monika notices that Charles stands at the back of the meeting room to hide the fact he is texting on his cell phone during the entire meeting. During the work day, Monika noticed that Charles wasn’t focused on fulfilling the priority customer orders.
Yesterday, the day shift team could not complete two priority customer orders. As a result, everyone on the day shift is required to work mandatory overtime this weekend, and everyone on the day shift is furious about the scheduled overtime.
The Conversation:
This conversation is between Monika and Charles. With empowerment in mind, write a script demonstrating Monika’s ability to have a discussion with Charles and address his lack of concentration in the morning meetings without involving their supervisor or human resources.
Your script should be at least one minute long when you read it out loud.
The Exercise:
