References
Andersen, P. A. (1999). Nonverbal communication: Forms and functions. Mayfield
Booth, W. C., Colomb, G. G., Williams, J. M., Bizup, J., & FitzGerald, W. T. (2016). The craft of research (4th ed.). University of Chicago Press
Boucher v. Wal-Mart Canada Corp., 2014 ONCA 419 (Ontario Court of Appeal 419, May 5, 2014), https://www.ontariocourts.ca/decisions/2014/2014ONCA0419.htm
Bransford, J., & Stein, B. S. (1993). The ideal problem solver: A guide for improving thinking, learning, and creativity. New York, NY: W.H. Freeman
Cambridge Dictionary. (n.d.). Conflict. In Cambridge English Dictionary. https://dictionary.cambridge.org/dictionary/english/conflict
Cambridge Dictionary. (n.d.). Empowerment. In Cambridge English Dictionary. https://dictionary.cambridge.org/dictionary/english/empowerment
Cambridge Dictionary. (n.d.). Evidence. In Cambridge English Dictionary. https://dictionary.cambridge.org/dictionary/english/evidence
Cambridge Dictionary. (n.d.). Paraphrase. In Cambridge English Dictionary. https://dictionary.cambridge.org/dictionary/english/paraphrase
Center for Congregational Health (2011). Levels of Conflict by Speed Leas. https://cntr4conghealth.wordpress.com/2011/09/01/levels-of-conflict-by-speed-leas/
Davis, J. H., Schoorman, F. D., Mayer, R. C., & Tan, H. (2000). The trusted general manager and business unit performance: Empirical evidence of a competitive advantage. Strategic Management Journal, 21(5), 563–576. https://doi.org/10.1002/(sici)1097-0266(200005)21:5%3c563::aid-smj99%3e3.0.co;2-0
Dirks, K. T., & Ferrin, D. L. (2001). The role of trust in organizational settings. Organization science, 12(4), 450–467. https://doi.org/10.1287/orsc.12.4.450.10640
Eisenberg, N., & Mussen, P. H. (1989). The roots of prosocial behavior in children. Cambridge University Press
Fahy, G. (2024, August 6), Bye-Bye Baby (Boomers) and Hello Generation Alpha. The HR Director. https://www.thehrdirector.com/features/the-workplace/bye-bye-baby-boomers-hello-generation-alpha/
Feltman, C. (2011). The thin book of trust: An essential primer for building trust at work. Thin Book Publishing
Flaherty, K. E., & Pappas, J. M. (2000). The role of trust in salesperson—sales manager relationships. Journal of Personal Selling & Sales Management, 20(4), 271–278. https://doi.org/10.1080/08853134.2000.10754247
Fogels, J., & McIntyre, E. (2007, Dec 1). Coroner’s Inquest Makes Recommendations on Workplace Violence Arising out of the Murder of Nurse Lori Dupont, Cavalluzzo, https://www.cavalluzzo.com/resources/publications/publication/coroner-s-inquest-makes-recommendations-on-workplace-violence-arising-out-of-the-murder-of-nurse-lori-dupont
Friedman, R. (2024, January 10). How high-performing teams build trust. Harvard Business Review. https://hbr.org/2024/01/how-high-performing-teams-build-trust[1](https://hbr.org/2024/01/how-high-performing-teams-build-trust)
Gino, F. (2018, April 27). When solving problems, think about what you could do, not what you should do. Harvard Business Review. https://hbr.org/2018/04/when-solving-problems-think-about-what-you-could-do-not-what-you-should-do
Guo, Y. (2017). The influence of social support on the prosocial behavior of college students: The mediating effect based on interpersonal trust. English Language Teaching, 10(12), 158–163. https://doi.org/10.5539/elt.v10n12p158
Hargie, O. (2011). Skilled Interpersonal Interaction: Research, Theory, and Practice. London: Routledge, 182-207, 281, 406–7, 430
Kluckhohn, F., & Strodtbeck, F. (1961). Variations in value orientations. Evanston, IL: Row, Peterson
Krueger, F., & Meyer-Lindenberg, A. (2019). Toward a model of interpersonal trust drawn from neuroscience, psychology, and economics. Trends in neurosciences, 42(2), 92–101. https://doi.org/10.1016/j.tins.2018.10.004
Leas, S. (2011). Levels of conflict. Center for Congregational Health. Retrieved from https://cntr4conghealth.wordpress.com/2011/09/01/levels-of-conflict-by-speed-leas/
Lozano, C. (2025, January 2), What to Expect from Generation Beta: Personalities Built for a Changing World. Cultura Colectiva. https://culturacolectiva.com/en/lifestyle/what-to-expect-generation-beta/
Lukes, S. (2005). Power: A Radical View (2nd ed.). New York: Palgrave Macmillan
Martin, J. N., & Nakayama, T. K. (2010). Intercultural communication in contexts (5th ed.). McGraw-Hill
McCornack, S. (2007). Reflect and relate: An introduction to interpersonal communication. Bedford/St. Martin’s
McKay, M., Davis, M., & Fanning, P. (1995). Messages: Communication skills book (2nd ed.). New Harbinger Publications
Merriam-Webster. (n.d.). Empathy. In Merriam-Webster Dictionary. https://www.merriam-webster.com/dictionary/empathy
Pease, A., & Pease, B. (2004). The definitive book of body language. Bantam
Powell, J. (2019, April 1). Remember This? The OC Transpo Massacre. CityNews Everywhere. https://ottawa.citynews.ca/2019/04/01/remember-this-the-oc-transpo-massacre-1351031/
Thomas, K. (1976). Conflict and conflict management. In M. D. Dunnette (Ed.), Handbook of industrial and organizational psychology (pp. xx–xx). Rand McNally
Thomas, K. W., & Kilmann, R. H. (2017). An overview of the Thomas-Kilmann Conflict Mode Instrument (TKI). Kilmann Diagnostics. Retrieved from http://www.kilmanndiagnostics.com/overview-thomas-kilmann-conflict-mode-instrument-tki
Wolvin, A. D., & Coakley, C. G. (1993). A Listening Taxonomy. Perspectives on Listening. Norwood, NJ: Alex Publishing Corporation,18–19