7.5 Apply Your Knowledge
You have learned the importance of impartiality in your role. Now, it is your turn to practice this skill.
Read – the following case study. Create a script demonstrating your ability to resolve a workplace issue by demonstrating impartiality.
The Company:
The Company: Designs by JuanThe People:
Juan Paulo (They/Them) Owner/Designer
Missy Thompson (She/Her) Seamstress
The Scenario:
Juan designs formal wear and relies heavily on the talent of their seamstress, Missy. Missy has been leaving early every day to pick up her children from daycare. Juan doesn’t understand why Missy can’t have someone else pick up her children daily. In the mornings, Missy is often 20 minutes late for work as she has to drop her partner off at work. Juan can’t understand why this couple doesn’t buy a second vehicle to avoid this issue. During the day, Juan often catches Missy on her cell phone, talking or texting her partner. Juan wishes everyone would wait until lunchtime to check their cell phone messages.
Not much work is being done, and Juan is beyond upset by all of this nonsense. It is always Missy’s children, her partner or the cell phone. Juan is tired of babysitting Missy and can’t stand all of the interruptions during the workday.
Juan needs to meet with Missy and resolve the late arrivals to work, the constant phone interruptions throughout the day, and the leaving early concern. The focus needs to be on the job.
Employee Observations and Customer Observations:
“I called to see if my dress was ready, and Juan told me they would need another week. I need that dress for this weekend! This is the last time I order a dress from Juan.”
“I was going to have Juan design an outfit for my wedding anniversary, but I hear they never deliver on time.”
The Conversation:
This conversation is between Juan and Missy. You are playing the role of Juan and leading the conversation with Missy. Don’t forget to focus on impartiality in your discussion with Missy despite your feelings about her constant family issues and disruptions. Your script should be at least one minute long when you read it out loud.
The Exercise:
