6.6 Chapter Summary
Key Takeaways
- Focusing on strengths such as tact, diplomacy, and confidentiality will assist a Human Resources professional when dealing with workplace conflict.
- You don’t want to allow a workplace issue to grow into an even bigger problem.
- If you need to conduct a workplace investigation, you want to do so as soon as possible to ensure everyone, including witnesses, can recall the details of the matter.
- Consider the loss of productivity as employees spend time talking about workplace conflicts.
- There is an indirect cost to workplace conflict, such as the morale of your employees.
- Direct costs to the business may include productivity and turnover.
Check Your Knowledge
Now that you have completed Chapter 6 reflect on what you have learned and see if you can complete these tasks.
- Can you list the strengths necessary to address problem-solving and conflicts in the workplace?
- Can you explain the costs and risks to a business when workplace issues are not addressed in a timely manner?
- By applying this skill to a business scenario, can you demonstrate your timely problem-solving and conflict-resolution approach?
