About this Book
Navigating HR: The Art of Problem-Solving and Conflict Resolution – First Edition is a practical guide for the Human Resources professional. With a hands-on approach to problem-solving and conflict resolution, this textbook focuses on the skills needed to resolve workplace conflict. Topics such as collaboration, impartiality and active listening are explored. Case studies, script writing and role-playing are utilized throughout the textbook, allowing readers to practice and apply their conflict resolution skills.
Book Features
Each chapter in the book includes the following:
Fanshawe HR Graduate on Conflict at Work
Each chapter in the book begins by highlighting a Fanshawe HR graduate and their experiences managing conflict in the workplace.
In each chapter, we will highlight a specific skill that will assist any Human Resources professional in the quest to solve problems and resolve conflicts.
Runners Relay Ltd.
Throughout this text, there is an emphasis on the preparation work that a Human Resources professional needs to do to deal with workplace conflict and problem-solving. Roleplaying and scriptwriting provide an excellent opportunity for students to practice their skills before meeting with employees to discuss performance issues in the workplace. A company called Runners Relay Ltd. is used throughout the book as a running case study. Each case study includes scenarios, scripts, script audio and reflective exercise questions for students to work through.
Apply Your Knowledge
Each chapter concludes with a practical exercise allowing students to apply the HR skill emphasized in that chapter. A scenario is presented, providing students with an opportunity to put their newly acquired knowledge into practice.
Accessibility Statement
We are actively committed to increasing the accessibility and usability of the textbooks we produce. Every attempt has been made to make this OER accessible to all learners and is compatible with assistive and adaptive technologies. We have attempted to provide closed captions, alternative text, or multiple formats for on-screen and off-line access.
The web version of this resource has been designed to meet Web Content Accessibility Guidelines 2.0, level AA. In addition, it follows all guidelines in Appendix A: Checklist for Accessibility of the Accessibility Toolkit – 2nd Edition.
In addition to the web version, additional files are available in a number of file formats including PDF, EPUB (for eReaders), and MOBI (for Kindles).
If you are having problems accessing this resource, please contact us at oer@fanshawec.ca.
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Feedback
Please share your adoption and any feedback you have about the book with us at oer@fanshawec.ca
