1.7 Chapter Summary
Key Takeaways
- There will always be a certain amount of conflict within a workplace, and the goal is to ensure it is healthy conflict.
- A positive workplace culture includes a workplace that is free of unhealthy conflict.
- Addressing unhealthy conflict in the workplace is part of a safe work environment.
- Human Resources professionals address workplace conflict by coaching people leaders to address conflict within their departments.
Check Your Knowledge
Now that you have completed Chapter 1, reflect on what you have learned and see if you can complete these tasks.
- Describe the concept of workplace conflict from an HR perspective.
- Explain how an HR professional engages in problem-solving and conflict resolution.
- List common factors that influence workplace conflict.
