1.1 Workplace Conflict
“The quality of our lives depends not on whether or not we have conflicts, but on how we respond to them.” – Thomas Crum
What is Conflict?
Conflict resolution and problem-solving “comes with the territory” when you work in Human Resources. To better understand how to navigate problem-solving and conflict resolution as a Human Resources professional, it is helpful to begin understanding the definition of conflict. Cambridge Dictionary (n.d.) defines conflict as “an active disagreement between people with opposing opinions or principles.”
In the workplace, conflict might exist between two individuals or two departments and could involve customers and suppliers. Regardless of the number of people involved, conflict can disrupt productivity and create an unhealthy workplace. This text will help you to understand the factors that lead to conflict and to address the conflict head-on.
Purpose
This text focuses on the art of problem-solving and conflict resolution for Human Resources professionals. Beginning with Chapter 2, we will provide you with the following resources:
Videos – We will include a video highlighting a graduate from the Human Resources program at Fanshawe College. These graduates have worked in industry as Human Resources professionals and will share their experience with workplace conflicts.
Conflict Resolution Strategies – We will provide you with conflict resolution theories, strategies, and approaches to assist you in your role in problem-solving and workplace conflict scenarios.
A Spotlight on Conflict Resolution Skills – We will spotlight specific skills that a Human Resources professional needs to navigate workplace conflict.
Conflict Resolution Scenarios – You will read case studies and review approaches highlighting the do’s and don’ts of conflict resolution.
Practice opportunities – You can practice your problem-solving and conflict-resolution skills as a Human Resources professional. There will be a focus on the importance of preparation and practice before you address these workplace challenges.
