10.1 Fanshawe HR Graduate on Conflict at Work
Graduate Perspective
Video: “AngelaJones NavigatingHR” by Fanshawe OER Design Studio [5:00] is licensed under the Standard YouTube License.Transcript and closed captions available on YouTube.
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Name |
Angela Jones, Human Resources Manager |
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Company |
Municipality of Middlesex Centre |
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How Does Conflict Occur? |
Three main sources of workplace conflict are communication and communication channels, personality differences, and role ambiguity or workload imbalance. |
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HR Skills Needed |
Active listening, empathy, problem-solving and mediation. |
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The Goal of Conflict Resolution |
HR professionals need to get to the root cause of the problem in order to find a solution. Don’t focus on symptoms but on the cause. |
