10.6 Chapter Summary
Key Takeaways
- It is crucial to ensure that one person in your organization is formally trained in conducting workplace investigations.
- As a Human Resources professional, it is essential to seek legal advice when addressing workplace conflicts to ensure legal compliance.
- The Occupational Health and Safety Act mandates that an organization conduct a formal workplace investigation in matters surrounding harassment.
- It is essential to empower employees so they are comfortable addressing disagreements at work.
- Common disagreements at work involve differing work styles, communication styles and personalities.
- Empowerment involves self-awareness of your approach to work based on your thoughts and emotions.
- Employees who feel empowered are more able to resolve disagreements that could lead to workplace conflicts if left unchecked.
Check Your Knowledge
Now that you have completed Chapter 10, take some time to reflect on what you have learned and see if you can complete these tasks.
- Can you identify the role of investigations in workplace conflict resolution?
- Are you able to discuss the role of empowerment when assisting employees resolve their own workplace conflicts?
- Can you apply employee empowerment to a workplace scenario?
