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Introduction
Defining Customer Centricity
Customers Want Personalized Service
H5P Quiz- Customer Centricity
Being a Customer Service Representative
Managing a Customer Service Team
Chapter 5: Building Strong Customer Relationships
Using Design Thinking to Improve Customer Experience
Leading a Customer Centric Strategy
Glossary of Terms
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Customer Centric Strategy, 2nd Edition Copyright © 2024 by Kerri Shields is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License, except where otherwise noted.