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Preface
1. Learning Outcomes
2. Overview of Communication
3. Professional Communication
4. A Positive Lens of Conflict
5. Conflict Resolution
6. Social Media
7. Models of Communication
8. Transmission Model of Communication
9. Interaction of Model of Communication
10. Transaction Model of Communication
11. Summary of Communication Models
12. Communication is Learned
13. Theoretical Approaches to Communication and Interviewing
14. Trauma-informed Approach to Communication
15. Relational Inquiry Approach to Communication
16. Anti-racist Approach to Communication
17. Key Takeaways
18. References
19. Learning Outcomes
20. Introduction: Therapeutic Communication
21. Therapeutic Communication: CNO Standard Statement
22. The Client Interview
23. Preparing for the Interview
24. Self Reflection Prior to the Interview
25. Beginning the Interview
26. Types of Interviewing Questions
27. Communication Strategies
28. Non-Verbal Communication Strategies
29. Cultural Considerations
30. Developmental Considerations
31. Young Children
32. Older Children and Adolescents
33. Adults and Older Adults
34. Additional Considerations
35. Concluding the Interview
36. Key Takeaways
37. References
38. Learning Outcomes
39. Interpersonal Communication
40. Interprofessional Communication
41. Interprofessional Communication and Collaboration
42. Factors Influencing Interprofessional Communication
43. Conflicts in an Interprofessional Environment
44. Harassment and Communication
45. Resources to Facilitate Interprofessional Communication
46. Self-reflection in Interprofessional Communication
47. Key Takeaways
48. References
Glossary
By Jennifer L. Lapum, Charlotte Lee, Michelle Hughes, Oona St-Amant, and Joy Garmaise-Yee
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Introduction to Communication in Nursing Copyright © 2020 by Edited by Jennifer Lapum; Oona St-Amant; Michelle Hughes; and Joy Garmaise-Yee is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License, except where otherwise noted.