23 Methods from Costanza-Chock (2020) for incorporating diverse perspectives in tech development:
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Costanza-Chock (2020) draws from the rich well of grassroots community organizing, participatory design, and social justice frameworks to propose methods that ensure technology serves the needs of a broad user base, not just the privileged few.
By interrogating the structural inequalities embedded within the technology sector and advocating for democratic participation in the creation of tech products, a more equitable and reflexive field can emerge—one that upholds ‘’Design Justice’’.
One of the methods espoused by Costanza-Chock (2020) is the ‘’Community-Led Design Process’’, which puts the community at the helm of technological projects.
- Community-Led Design Process: By meticulously integrating the principles of community-led design, multiple workshops can be set up with stakeholders so they could voice their requirements and actively shape the technological solution. This not only democratizes the design process but also enriches the end product with insights that a design team might not otherwise conceive.
- Principle of “Nothing About Us Without Us”: This maxim, originally used in disability activism, emphasizes that no policy or product should be developed without the direct involvement of members of the groups affected by that policy or product .
In the context of technology, this means involving end-users from diverse backgrounds in every stage of the product life cycle.
- Collaborative Prototyping : A method to incorporate diverse perspectives. This iterative process involves creating multiple prototypes and refining them based on user feedback, allowing the final product to more accurately reflect the requirements of all user categories.
- Storytelling : Storytelling for conveying complex ideas in an accessible manner and highlighting the experiences of marginalized groups.
- Participatory Action Research method : This involves community members as research partners rather than subjects. This typically translates to increased relevance and impact in the findings.