About the Author

Nancy Weatherhead is a professor in the School of Business at Conestoga College, where she has been teaching courses in the health office and medical office administration programs since 2010. She holds an MA in adult education, a Bachelor of Health Administration, and a diploma in human resources management. Before joining the college, Nancy worked for several years at St. Mary’s General Hospital, the LHIN (now HCCSS), and in private dental practices.