6.0 Learning Outcomes
Learning Objectives
At the end of this chapter, students will be able to:
- Differentiate between design quality and process quality and explain their significant interaction in achieving overall product quality.
- Describe the historical evolution of quality management practices and articulate how consumer perceptions influence product quality and business success.
- Identify key figures in the field of quality management that contributed to the modern field of quality.
- Categorize and explain the various costs associated with quality management, including prevention costs, appraisal costs, internal failure costs, and external failure costs.
- Explain the principles and practices of Total Quality Management (TQM), ISO standards, and Six Sigma.
- Demonstrate the use of quality improvement tools such as control charts and Pareto charts in real-world scenarios.
