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Preface
Acknowledgments
Editor’s Acknowledgments
Accessibility
Attributions
About the Editor
Chapter Preview
1.1: Benefits of a College or University Credential
1.2: Build the Skills Employers Need
1.3: Study Smarter Not Harder
1.4: Develop Habits that Support Your Success
1.5: Acquire Work Experience and Learn Professional Etiquette
1.6: Working in Teams
1.7: Factors Affecting Team Performance
Chapter Review
2.1: The Role of the Government in Canadian Business
2.2: Differentiate between For-Profit and Not-for-Profit Organizations
2.3: Economic Benefits When Businesses Earn Profits
2.4: Business Sectors and Industries
2.5: Business Participants and Stakeholders
2.6: Functional Areas of Business
2.7: Factors of Production: The Building Blocks of Business
2.8: The Internal and External Business Environments
3.1: How Business and Economics Work
3.2: Economic Systems
3.3: Degrees of Competition
3.4: The Basics of Supply and Demand
3.5: Measuring the Health of the Economy
3.6: Economic Forecasting
3.7: The Government’s Role in Managing the Economy
3.8: The Characteristics and Supply of Money
3.9: The International Banking Structure
4.1: Why Do Nations Trade?
4.2: Measuring Trade Between Nations
4.3: Opportunities in International Business
4.4: Types of International Business Organizations
4.5: The Impact of Culture and Politics on Global Business
4.6: The Global Business Environment
4.7: Reducing International Trade Barriers
5.1: Corporate Social Responsibility (CSR) and the UN's Sustainable Development Goals (SDGs)
5.2: CSR and Various Stakeholders
5.3: Carroll’s Corporate Social Responsibility Pyramid
5.4: The CSR and ESG Framework
5.5: Personal and Business Ethics
5.6: Identifying Ethical Issues, Lapses, and Dilemmas
5.7: Encouraging Ethics in the Workplace
6.1: The Importance of Entrepreneurship
6.2: Reasons Small Businesses Succeed or Fail
6.3: Entrepreneurial Traits and Key Motivational Factors
6.4: Types of Entrepreneurs
6.5: Steps to Creating a New Business
6.6: Choosing a Business Structure
6.7: Business Plan
6.8: Business Model Canvas
6.9: Support for Entrepreneurs
7.1: The Four Functions of Management
7.2: Planning — The First Function of Management
7.3: Managerial Skills
7.4: The Four Types of Managerial Planning
7.5: Environmental Analysis
7.6: Organizing — The Second Function of Management
7.7: Leading — The Third Function of Management
7.8: Motivating Employees
7.9: Controlling — The Fourth Function of Management
8.1: Marketing and Consumer Behaviour
8.2: The Marketing Concept
8.3: Marketing Strategy
8.4: Target Markets
8.5: The Marketing Mix and the First P — Product
8.6: Branding
8.7: The 4 Ps: Price and Place
8.8: The Fourth P — Promotion
8.9: Retaining Customers
9.1: Human Resource Management
9.2: Human Resource Planning Process
9.3: The Recruitment and Selection Process
9.4: Developing Employees
9.5: Performance Appraisal
9.6: Inclusion, Diversity, Equity, and Accessibility (IDEA) in the Workplace
9.7: Retaining Valuable Employees
9.8: Compensation and Benefits
9.9: Losing Valuable Employees
10.1: What Is Financial Management?
10.2: Forecasts, Budgets, and Financial Controls
10.3: Business Financial Needs
10.4: The Role of Accounting
10.5: The Function of Financial Statements
10.6: Financial Statement Analysis
11.1: The Production Process
11.2: Operations Management for Manufacturing
11.3: The Relationship between Supply Chain, Value Chain and the Circular Economy
11.4: The Role of the Operations Manager
11.5 Production Planning for the Manufacturing Sector
11.6: Production Control for the Manufacturing Sector
11.7: Quality Control for the Manufacturing Sector
11.8: Production Process Technologies
11.9: Operations Management for Service Providers
11.10: Operations Planning for Service Providers
11.11: Operations Control for Service Providers
11.12: Quality Control for Service Providers
12.1: Big Data: The Foundation of Modern Business Intelligence (BI)
12.2: Data Security: Protecting Valuable Assets
12.3: Information Sharing—Collaboration and Risks
12.4: Information Mining and Visualization
12.5: Information Management: An Integrated Approach
12.6: Risk Management in Business Operations
12.7: Real Versus Perceived Risk
12.8: Risk Tolerance
12.9: Risk Management
12.10: Risk Management Across Different Sectors
12.11: Risk Response Strategy
12.12: AI in Business: Enhancing Information and Risk Management
12.13: Risk Management Standards
13.1: Financial Planning
13.2: Manage Personal Debt
13.3: Managing your Income and Expenses
13.4: Grow Your Money
13.5: Banking
13.6: Build a Good Credit Rating
Appendix A: Case Studies
Chapter 9: Human Resources Management
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