About the Author

Claire Palvetzian first joined Conestoga College in January 2017 and has been teaching in the Medical Office Practices and Health Office Administration programs ever since! She has an undergraduate degree in Kinesiology and a master’s in education, both from Wilfrid Laurier University. Claire’s industry experience is in non-OHIP health and wellness offices, where she has worked with several different healthcare professionals; she also spent two years working in the insurance industry.