Chapter 13: Patient Relations and the Dental Radiographer
Learning Objectives
At the end of this module chapter, you will be able to:
13.1
- Define the key terms associated with patient relations.
- Discuss verbal, nonverbal, and listening skills, and explain how each can be used to enhance communication.
- Discuss how facilitation skills can be used to enhance patient trust.
- Define a relationship of trust between the dental professional and the patient.
- Discuss the importance of first impressions, chairside manner, and attitude and explain how each can enhance patient relations.
