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Preface
Edited by Jennifer Lapum; Oona St-Amant; Michelle Hughes; and Joy Garmaise-Yee
1. Learning Outcomes
2. Overview of Communication
3. Professional Communication
4. A Positive Lens of Conflict
5. Conflict Resolution
6. Social Media
7. Models of Communication
8. Transmission Model of Communication
9. Interaction of Model of Communication
10. Transaction Model of Communication
11. Summary of Communication Models
12. Communication is Learned
13. Theoretical Approaches to Communication and Interviewing
14. Trauma-informed Approach to Communication
15. Relational Inquiry Approach to Communication
16. Anti-racist Approach to Communication
17. Key Takeaways
18. References
19. Learning Outcomes
20. Introduction: Therapeutic Communication
21. Therapeutic Communication: CNO Standard Statement
22. The Client Interview
23. Preparing for the Interview
24. Self Reflection Prior to the Interview
25. Beginning the Interview
26. Types of Interviewing Questions
27. Communication Strategies
28. Non-Verbal Communication Strategies
29. Cultural Considerations
30. Developmental Considerations
31. Young Children
32. Older Children and Adolescents
33. Adults and Older Adults
34. Additional Considerations
35. Concluding the Interview
36. Key Takeaways
37. References
38. Learning Outcomes
39. Interpersonal Communication
Interprofessional Communication
Interprofessional Communication and Collaboration
Factors Influencing Interprofessional Communication
Conflicts in an Interprofessional Environment
Harassment and Communication
Resources to Facilitate Interprofessional Communication
40. Self-reflection in Interprofessional Communication
41. Key Takeaways
42. References
43. Learning Outcomes
44. Overview of Communication
45. Professional Communication
46. A Positive Lens of Conflict
47. Conflict Resolution
48. Social Media
49. Models of Communication
50. Transmission Model of Communication
51. Interaction of Model of Communication
52. Transaction Model of Communication
53. Summary of Communication Models
54. Communication is Learned
55. Theoretical Approaches to Communication and Interviewing
56. Trauma-informed Approach to Communication
57. Relational Inquiry Approach to Communication
58. Anti-racist Approach to Communication
59. Key Takeaways
60. References
61. Learning Outcomes
62. Introduction: Therapeutic Communication
63. Therapeutic Communication: CNO Standard Statement
64. The Client Interview
65. Preparing for the Interview
66. Self Reflection Prior to the Interview
67. Beginning the Interview
68. Types of Interviewing Questions
69. Communication Strategies
70. Non-Verbal Communication Strategies
71. Cultural Considerations
72. Developmental Considerations
73. Young Children
74. Older Children and Adolescents
75. Adults and Older Adults
76. Additional Considerations
77. Concluding the Interview
78. Key Takeaways
79. References
80. Learning Outcomes
81. Interpersonal Communication
82. Interprofessional Communication
83. Interprofessional Communication and Collaboration
84. Factors Influencing Interprofessional Communication
85. Conflicts in an Interprofessional Environment
86. Harassment and Communication
87. Resources to Facilitate Interprofessional Communication
88. Self-reflection in Interprofessional Communication
89. Key Takeaways
90. References
Glossary
By Jennifer L. Lapum, Oona St-Amant, Michelle Hughes, Joy Garmaise-Yee
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Introduction to Communication in Nursing Copyright © 2020 by Edited by Jennifer Lapum; Oona St-Amant; Michelle Hughes; and Joy Garmaise-Yee is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License, except where otherwise noted.