Introduction
This learning resource offers simple exercises to help students learn and retain communication skills that are fundamental to Justice Cluster programs. These programs include areas such as:
- Police Foundations,
- Protection, Security, and Investigations, and
- Community and Justice Services.
The topics covered within this resource will help students develop their verbal abilities and their non-verbal communication skills. They include:
- Keeping a professional notebook
- Asking open-ended and closed-ended questions
- Observing and memorizing
- Active listening
- Maximizing vocal effectiveness
- Practising situational awareness
- De-escalating tense situations
- Taking Witness Statements
- Testifying at trial
- Writing reports
- Writing professional correspondence
It should be noted that the usefulness of these skills is not limited to law enforcement careers. This skill set is valuable in any role where self-regulation, record-keeping, and professional credibility are crucial to doing the job well.
