Introduction
Communication is necessary within healthcare environments to ensure accurate, timely, and current transfer of necessary information. Gaps in communication impact healthcare. Always remember that we are the administrative personnel that support all the teams that care for patients. Our communications also impact the loved ones caring for patients. While we are administrative personnel, not clinical, we are often the front-line personnel that people see upon entering a healthcare facility. We are often relied upon as the information hub for all details regarding patients. We are critical to accurate documentation of patient information, transfer of information between multiple clinical areas caring for the patient, and provision of information to patients and their loved ones.
Operational and business communications are moving away from essay-style paragraphs and moving towards concise, quickly delivered, professional points to convey information for rapid consumption and understanding.
To understand operational communications for all personnel, correct language is required, including effective use of words, correct grammar/spelling and punctuation.
Healthcare is diverse! It is one of the most diverse fields of employment today. Effective, clear communication is vital to supporting patients, care teams, and loved ones.
This resource is designed to support the learning of administrative personnel working towards healthcare employment for those students enrolled in Medical Office Procedures 1 and Medical Office Procedures 2. It is focused on the following learning outcomes from the two Medical Office Procedures courses:
Learning Objectives
- Demonstrate the ability to complete accurate, professional documentation within specified time frames using recommended resources, proofreading, and editing techniques.
- Enhance communication and note-taking skills by interpreting verbal and written instructions.
- Identify and apply manual and electronic health record management using standard guidelines for medical correspondence, forms and health records.
- Identify and apply the skills, strategies, task coordination and organization necessary for effective patient communication, including reception, telephone, patient education, and cultural diversity.
- Review the basic requirements of medical research, publication, and grant proposals.
Accessibility Statement
We are actively committed to increasing the accessibility and usability of the textbooks we produce. Every attempt has been made to make this OER accessible to all learners and is compatible with assistive and adaptive technologies. We have attempted to provide closed captions, alternative text, or multiple formats for on-screen and offline access.
The web version of this resource has been designed to meet Web Content Accessibility Guidelines 2.0, level AA. In addition, it follows all guidelines in Appendix A: Checklist for Accessibility of the Accessibility Toolkit – 2nd Edition.
In addition to the web version, additional files are available in a number of file formats, including PDF, EPUB (for eReaders), and MOBI (for Kindles).
If you are having problems accessing this resource, please contact us at oer@fanshawec.ca.
Please include the following information:
- The location of the problem by providing a web address or page description
- A description of the problem
- The computer, software, browser, and any assistive technology you are using that can help us diagnose and solve your issue (e.g., Windows 10, Google Chrome (Version 65.0.3325.181), NVDA screen reader)
Feedback
Please share your adoption and any feedback you have about the book with us at oer@fanshawec.ca
