Attributions
“Career Guide for Health and Wellness Office Administrative Professionals, 2nd Edition” copyright © by Ellen Dilgert was published by Conestoga Open Learning in 2025 and is licensed Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International except where otherwise noted. Any derivative work must include an attribution statement on each page, with a link back to the original work. Please use the following template statement as a guide:
Unless otherwise indicated, this [insert chapter or work description] contains material adapted from “Career Guide for Health and Wellness Office Administrative Professionals, 2nd Edition” by Ellen Dilgert, published by Conestoga Open Learning in 2025, and is used under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International license. Download and access this OER for free.
Book cover image by Patrick Tomasso is used under the Unsplash License.
Book cover design by Rachel Stuckey.
Adaptations
The second edition of Career Guide for Health and Wellness Office Administrative Professionals by Ellen Dilgert is a revision of the first edition, which was originally adapted from Be the Boss of Your Career: A Complete Guide for Students & Grads, copyright © 2021 by Lindsay Bortot and the Employment Support Centre, Algonquin College, and licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License, except where otherwise noted. Specific attributions are included on each page, as appropriate.
The changes and revisions made to the first edition are summarized below.
| Second Edition Chapter | First Edition Chapter | Overview of Changes |
| Unit 1: Professionalism 1. Appropriate and Respectful Conduct 2. Responsible and Ethical Conduct 3. Competence and Self-Improvement 4. Organization 5. Communication 6. Teamwork and Interpersonal Skills 7. Professionalism Beyond the Job Search |
Unit 1: Discover Your Career Self 1. Professionalism |
First edition Chapter 1 has been subdivided into seven chapters that align with professionalism appraisals used in the relevant course and student placement practicum; H5P activities added; content from first edition Chapter 42 has been integrated into Unit 1 |
| II. Unit 2: Get to Know Your Career Self 8. Identify Your Interests, Values, and Skills |
2. Get to Know Your Career Self | No changes |
| 9. Set Goals | 3. Set Goals | Added H5P |
| Unit 3: Career Documents and Tools | Unit 2: Career Documents and Tools | n/a |
| 10. Purpose of a Resume | 4. Purpose of a Resume | Minor revisions to text |
| 11. Resume Types | 5. Resume Types | No changes |
| 12. The Power of Keywords | 6. Keywords, Action Verbs, and Scope and Accomplishment Statements | First edition Chapter 6 was divided into two chapters |
| 13. Resume Sections | 7. Resume Sections | Content updated to reflect current best practices |
| 14. Scope and Accomplishment Statements | 6. Keywords, Action Verbs, and Scope and Accomplishment Statements | First edition Chapter 6 was divided into two chapters |
| 15. Sample Student Resumes | n/a | New chapter with more current samples at the appropriate career stage |
| 16. Resume Checklist | 8. Resume Tips and Samples | Content updated to reflect current best practices and avoid duplication |
| 17. Purpose of a Cover Letter | 9. Purpose of a Cover Letter | No changes |
| 18. Cover Letter Types | 10. Cover Letter Types | Content updated to reflect current best practices |
| 19. Cover Letter Contents and Sample | 11. Cover Letter Sections | Minor revisions to text; sample added |
| 20. Cover Letter Checklist | 12. Cover Letter Tips and Sample | Content updated to reflect current best practices; sample moved |
| 21. Purpose of References | 13. Purpose of References | No changes |
| 22. Reference Types and Examples of People to Ask | 14. Types of References | Minor revisions to text; H5P added |
| 23. References Instructions and Template | 15. References Tips and Template | Content updated to reflect current best practices and avoid duplication |
| 24. Purposes of a Career Portfolio | 16. Purpose of a Career Portfolio | Content updated to reflect current best practices |
| 25. Portfolio Types and Tips | 17. Portfolio Types 19. Portfolio Tips |
Combined first edition Chapter 17 and 19 |
| 26. Portfolio Sections and Content | 18. Portfolio Sections and Content | Minor revisions to text |
| 27. Using a Portfolio | 20. Using a Portfolio | Minor revisions to text |
| IV. Unit 4: Networking | III. Unit 3: Networking | n/a |
| 28. The Hidden Job Market | 21. The Hidden Job Market | Links update |
| 29. Searching for Jobs Online | 22. Online Job Search Websites 23. Online Job Search Safety |
Combined and revised first edition Chapters 22 and 23 |
| 30. Preparing to Network: Networking Tools | 24. Preparing to Network | Health office example added; networking card information and example added |
| 31. Networking Methods | n/a | New chapter |
| 32. Networking Method 1: Personal and Professional Contacts | 25. Method 1: Personal and Professional Networks | No changes |
| 33. Networking Method 2: Social Media | 26. Method 2: Social Networking Websites | Reorganized content, updated links |
| 34. Networking Method 3: Career Fairs & Events | 28. Method 4: Career Fairs and Events | Reorganized content |
| 35. Networking Method 4: Gain Practical Work Experience | 29. Method 5: Gain Experience | Reorganized content |
| 36. Networking Method 5: Conduct Informational Interviews | 30. Method 6: Informational Interviews | Reorganized content |
| 37. Networking Method 6: Cold Contacting | 31. Method 7: Cold Contacting | No changes |
| 38. Networking Method 7: Recruitment Agencies | 32. Method 8: Recruitment Agencies | Minor revisions to text |
| 39. Perseverance in Your Job Search | 33. Managing Your Job Search | Content updated to reflect current best practices |
| 40. Job Search Checklist | 34. Job Search Checklist | Links update |
| Unit 5: Job Interviews | Unit 4: Job Interviews | n/a |
| 41. Interview Types | 35. Interview | No changes |
| 42. Before the Interview: Plan and Prepare | 36. Before the Interview: Plan and Prepare | Content reorganized; content added from first edition Chapter 37; H5P added |
| 43. During the Interview | 37. During the Interview: Answering and Asking Questions | Questions moved to Chapter 42 |
| 44. After the Interview: Show Appreciation and Evolve | 38. After the Interview: Show Appreciation and Evolve | Reorganized content; minor revisions to text |
| 45. Interview Checklist | 39. Mock Interview Checklist | Minor revisions to text |
| Bonus Feature: International Job Seekers & Job Seekers with Disabilities | Bonus Feature: International Job Seekers & Job Seekers with Disabilities | n/a |
| 46. International Job Seekers | 40. International Students or Job Seekers | Content updated to reflect current best practices; reorganized content; headings added |
| 47. Job Seekers with Disabilities | 41. Students or Job Seekers with Disabilities | Content updated to reflect current best practices; reorganized content; headings added |
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