Chapter 12: Communicating With Others

Diverse group of people standing inside facing away from the camera.

In this section, you will:

Discuss intrapersonal, interpersonal and intercultural communication
Identify and solve conflict in the workplace
Interpret team dynamics
Describe Social Penetration Theory, the principles of self-disclosure, and the developmental view of interpersonal relationships
Identify how culture influences communication, including common and divergent cultural characteristics

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