Chapter 1: Drafting a Professional Email
Key Takeaways
Key Takeaways
- Emails have a wide range of purposes. If you’re sending a longer email, consider using an email frame that tells the reader why you’re writing, provides follow-up details, then ends by telling the reader what to do next.
- When using instant messaging in the workplace, use clear, plain language and don’t say anything that you wouldn’t be comfortable with someone else reading. Be aware of the conventions of different instant messaging channels.
