Chapter 8: Writing for Business
Key Takeaways
- Memos are used to communicate a message throughout an organization – usually to a large group of people.
- Letters are generally used to communicate outside of an organization. They should be formatted a specific way.
- Businesses use social media to gain new clients, sell products, address stereotypes or misconceptions, build familiarity, and to establish themselves as experts in an area.
- Purpose and audience are important for business communications.
