Further Resources  and References 

FURTHER RESOURCES

English learning center. (2019, October 15). 15 tips for building stronger cross-cultural relationships. Our Saviour’s Housing. https://oscs-mn.org/15-tips-for-building-stronger-cross-cultural-relationships/

IES Abroad. (n.d.). Intercultural competency reading list. https://www.iesabroad.org/student-diversity-access/resources/intercultural-competency-reading-list

Indeed editorial team. (2021, January 19). The 4 levels of competence: Definition and examples. Indeed. https://www.indeed.com/career-advice/career-development/levels-of-competence

Selcuk, Z. [NSWvolunteering]. (2016, May 6). Listening skills for conflict resolution [Video]. YouTube. https://www.youtube.com/watch?v=_Of_YO0-B4k

Shetty, J. (2018, November 3). Before you judge someone – watch this | by Jay Shetty [Video]. YouTube. https://www.youtube.com/watch?v=n5E8gyDPs70

Success Unlimited Mantra. (2018, May 8). Developing good observation skills. https://www.successunlimited-mantra.com/index.php/blog/developing-good-observation-skills

TEDx Talks. (2018, June 18). Intercultural guide to humor (at home and abroad) [Video]. YouTube. https://www.youtube.com/watch?v=w-abKKg0sw8&t=3s

United Nations Educational, Scientific and Cultural Organization. (n.d.). Good practices: Intercultural dialogue. UNESCO. https://en.unesco.org/interculturaldialogue/resources?lang%5B%5D=29

Vancouver Island University. (n.d.). Intercultural resources. https://international.viu.ca/global-engagement/intercultural-resources

REFERENCES

• American Veterinary Medical Association. (n.d.). Cultural competence self-assessment checklist. https://www.avma.org/sites/default/files/2020-08/Diversity-CulturalCompetenceChecklist.pdf
• Bernardo, E. (2013, July 23). How to become an active listener [Video]. YouTube. https://www.youtube.com/watch?v=0eHxNdIyo7g
• Brownell, J. (2010). Listening: Attitudes, principles, and skills (4th ed.). Routledge.
• Davis , B., & Francis, K. (2021). Conscious competence model of learning. Discourses on learning in education. Retrieved June 11, 2021, from https://learningdiscourses.com/discourse/conscious-competence-model-of-learning/
• Deardorff, D. (2012). Framework: Observe, State, Explore, Evaluate (OSEE) tool. In K. Berardo & D. Deardorff (Eds.), Building cultural competence: Innovative activities and models (pp. 58-60). Stylus Publishing.
• Krumrey-Fulks, K. (2021). Intercultural Communication for the Community College: Chapter 7. eCampusOntario. https://kkrum00.pressbooks.com/chapter/relationships/
• Jackson, J. (2002, June 24). Critical incidents across cultures [Paper presentation]. Setting the Agenda: Languages, Linguistics and Area Studies in Higher Education conference, Manchester, England. Retrieved June 21, 2021, from https://www.llas.ac.uk/resources/paper/1426
• Lantz-Deaton, C., & Golubeva, I. (2020). Intercultural competence for college and university students: A global guide for employability and social change. Springer International Publishing. https://doi.org/10.1007/978-3-030-57446-8
• TEDx Talks. (2017, March 14). Coming to Canada: The courage to be multicultural [Video]. YouTube. https://www.youtube.com/watch?v=28cnj-PBbUo
• Mulgrave School. (n.d.). Intercultural skills and understanding. Retrieved June 17, 2021, from https://www.mulgrave.com/enrichment/international-mindedness/mulgrave-intercultural-skills-understanding
• Revilla, L. (n.d.) How can a person be culturally sensitive to others’ perspectives? Classroom. Retrieved June 11, 2013, from https://classroom.synonym.com/intercultural-friendship-12105.html
• Royal Society for Arts [RSA]. (2013, December 10). Brené Brown on empathy [Video]. YouTube. https://www.youtube.com/watch?v=1Evwgu369Jw
• Tremendousness. (2017, August 1). Understanding empathy [Video]. YouTube. https://www.youtube.com/watch?v=1Evwgu369Jw
• Thompson, S. (n.d.). About friendship. Classroom. Retrieved June 28, 2021, from https://classroom.synonym.com/intercultural-friendship-12105.html
• University of Victoria. (2020). Intercultural competencies. Retrieved July 6, 2021, from https://www.uvic.ca/coopandcareer/career/build-skills/intercultural/index.php
• TEDx Talks. (2017, October 18). We’re experiencing an empathy shortage, but we can fix it together. YouTube. https://www.youtube.com/watch?v=-DspKSYxYDM