Acknowledgements: eCampusOntario
Introduction
Chapter 1: Professional Communications
1.1: Why Communications?
1.2: Communicating in the Digital Age
1.3: The Communication Process
1.4: Troubleshooting Miscommunication
1.5: Listening Effectively
Chapter 2: The Writing Process 1: Preparing
2.1: Knowing Your Purpose for Writing
2.2: Analyzing your Audience
2.3: Selecting Appropriate Channels
Chapter 3: The Writing Process 2: Researching
3.1: Choosing a Research Methodology
3.2: Locating Credible Sources
3.3: Collecting Sources by Reading with a Purpose
3.4: Using Source Text: Quoting, Paraphrasing, and Summarizing
3.5: Documenting Sources in APA, MLA, or IEEE Styles
Chapter 4: The Writing Process 3: Drafting
4.1: Choosing an Organizational Pattern
4.2: Outlining Your Message
4.3: Forming Effective Sentences
4.4: Forming Effective Paragraphs
4.5: Standard Business Style
4.6: Effective Document Design
Chapter 5: The Writing Process 4: Editing
5.1: Substantial Revisions
5.2: Proofreading for Grammar
5.3: Proofreading for Punctuation
5.4: Proofreading for Spelling
5.5: Proofreading for Mechanics
Chapter 6: Electronic Written Communication
6.1: Emailing
6.2: Netiquette and Social Media
6.3: Texting and Instant Messaging
Chapter 7: Traditional Written Communication
7.1: Letters
7.2: Memos
7.3: Reports
7.4: Proposals
Chapter 8: Routine Messages
8.1: Information Shares, Action Requests, and Replies
8.2: Complaints and Claims
8.3: Negative Messages
8.4: Persuasive Messages
8.5: Goodwill Messages and Recommendations
Chapter 9: Job Applications
9.1: The Job Search
9.2: Résumés and Online Applications
9.3: Cover Letters
Chapter 10: Interpersonal Workplace Communication
10.1: Verbal Communication and Conversation
10.2: Professionalism, Etiquette, and Ethical Behaviour
10.3: Job Interviews and Follow-up Messages
10.4: Intercultural Communication
Chapter 11: Group Communication
11.1: Teamwork
11.2: Conflict Resolution Strategies
11.3: Group Meetings and Web Conferencing
Chapter 12: Presentations
12.1: Organizing Presentations
12.2: Presentations to Inform
12.3: Presentations to Persuade
12.4: Nonverbal Communication
12.5: Visual Aids
Communication at Work by Jordan Smith is licensed under a Creative Commons Attribution 4.0 International License, except where otherwise noted.