Active Listening
In their book Listening: Our Most Used Skill, the authors observe the following
Listening is the communication skill most of us use the most frequently. Various studies stress the importance of listening as a communication skill. A typical study points out that many of us spend 70 to 80 percent of our waking hours in some form of communication. Of that time, we spend about 9 percent writing, 16 percent reading, 30 percent speaking, and 45 percent listening. Studies also confirm that most of us are poor and inefficient listeners. (Lee & Hatesohl, 1993, para. 1-2)
Listening vs. Hearing
Hearing is an accidental and automatic brain response to sound and requires no effort. We are surrounded by sounds most of the time. For example, we are accustomed to the sounds of airplanes, lawn mowers, furnace blowers, the rattling of pots and pans, and so on. We hear those incidental sounds and, unless we have a reason to do otherwise, we train ourselves to ignore them. We learn to filter out sounds that mean little to us, just as we choose to hear our ringing cell phones and other sounds that are more important to us.
| Hearing | Listening |
|---|---|
| Accidental | Focused |
| Involuntary | Voluntary |
| Effortless | Intentional |
Listening, on the other hand, is purposeful and focused rather than accidental. As a result, it requires motivation and effort. Listening, at its best, is active, focused, concentrated attention for the purpose of understanding the meanings expressed by a speaker. We do not always listen at our best, however.
Effective listening is about self-awareness. You must pay attention to whether or not you are only hearing, passively listening, or actively engaging. Effective listening requires concentration and a focused effort that is known as active listening.
Attributions
Material on this page has been adapted from
Olds College OER Development Team. (2015). Professional communications OER. Olds, Alberta: Campus Alberta. http://solr.bccampus.ca:8001/bcc/file/d569209a-3b01-4635-a56a-3cec1abf3ac5/1/eTextbook%20Part%203%20%28Presentations%29.pdf CC-BY 4.0 international license
References
Lee, D. & Hatesohl, D. (1993). Listening: Our most used communication skill. University of Missouri Extension – MOspace. https://mospace.umsystem.edu/xmlui/ bitstream/handle/10355/50293/cm0150-1993.pdf?sequence=1&isAllowed=y