16 Contacting Instructors and Program Associates
To contact your instructor, email them using the Email tool or through your McMaster Outlook account. Below are two ways to find an email from your instructor.
- Navigate to the About the Course module and select Contact Information. Copy and paste their email address (i.e., MACID@avenue.cllmcmaster.ca) and compose an email from your McMaster Outlook account.
- On the navbar select Communication, then Classlist. The classlist will show you the students enrolled in the course and the instructors. Next to each individual, there is a drop-down that will allow you to send an email through Avenue mail.
Your instructor checks email and the General Course Questions discussion topic frequently and will make every effort to reply to your questions within 48 hours.
Which issues should I contact my instructor for help with?
Your instructor is here to support you and can help you address concerns including:
- Extensions on assignments, quizzes, discussions, exams, etc.
- Requests for additional quiz attempts and technical difficulties while taking a quiz
- Specific details or questions about course material, for example, instructions
- Grade inquiry for assignments, discussions, etc.